Certificate IV in Hospitality


This course focuses on developing essential administrative and workplace skills within a hospitality environment. This qualification provides a pathway to develop a career and work in a range of hospitality-based organisations such as restaurants, hotels, motels, clubs, pubs, cafés and coffee shops.

Course Information

Course Duration
  • 4 Terms
  • 52 weeks (including holidays )
  • 40 contact weeks
  • 4 terms x 10 weeks x 20 hours = 800 class hours
  • 400 hours will be practical work place experience
Intake Dates Monthly Intake Available (PDF Link)
Mode of Delivery
  • Face-to-Face: Classroom and simulated hospitality environment
  • Workplace placements
  • Involve industry participation through guest lectures and demonstrations.
  • Combination of assessment tasks such as case studies, group tasks , written tasks, presentations and practical assessments.
  • Assessments for qualifications are competency based.
  • ACHBM will endeavour to conduct assessments of skills acquired under a partnership arrangement in the workplace
Entry requirements
  • Minimum age of entry is 18yrs old.
  • Pre-Training analysis might be required.

English Language Requirements:

  • IELTS 5.5 or equivalent with a minimum of 5 in each band OR
  • Successful completion of General (Intermediate Level) at BIC English
  • Or other approved providers


Modern facilities with the latest technology used in classrooms and study areas.
Flexible timetable to suit your needs.
Multilingual and supportive team ready to assist in all your needs.
Career Pathways and Guidance.
Real work experience opportunities

Academic Calendar

Term Dates Intake Dates
2019 14th Jan to 22nd March 14th Jan
8th April to 7th June 8th April
15th July to 13th Sept 15th July
7th Oct to 13th Dec 7th Oct
2020 13th Jan to 20th March 13th Jan
6th Apr to 19th June 6th Apr
13th July to 18th Sep 13th July
12th Oct to 18th Dec 12th Oct

Course Structure

Course 21 Subjects

Requires the completion of 21 Subject units.

9 Cores
12 Electives


  • Manage diversity in the workplace
  • Work effectively in hospitality service
  • Enhance the customer service experience
  • Manage Conflict
  • Manage finances within a budget
  • Coach others in job skills
  • Lead and manage people
  • Monitor work operations
  • Implement and monitor work health and safety practices


  • Use hygienic practices for hospitality service
  • Design and produce business documents
  • Create and use databases
  • Address protocol requirements
  • Use social media in a business
  • Develop and use complex spreadsheets
  • Source and use information on the hospitality industry
  • Interpret financial information
  • Write complex documents
  • Develop & Manage quality customer service practices
  • Profile the Market
  • Prepare financial reports.